Privacy Policy

1. Introduction

Swift Car Rental & Towing ("Swift Car Rental," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a reservation or towing request, or rent a vehicle from us. This policy complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA). By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide when you interact with our website or services. This includes:

Personal Information:

• First and last name
• Phone number
• Email address
• Delivery address, city, state, and ZIP code
• Driver's license images (front and back)

Rental Information:

• Selected vehicle (make, model, year)
• Pickup and return dates and times
• Pickup or delivery preference
• Additional notes or special requests
• Reservation deposit payment information

Towing Request Information:

• Current vehicle location and destination
• Vehicle make and model
• Additional information about the service needed

Automatically Collected Information:

• IP address and browser type
• Pages visited and referring URLs
• Device information and operating system
• Approximate location based on IP address

3. How We Use Your Information

We use the information we collect to:

• Process and review your reservation or towing request
• Confirm vehicle availability and finalize your reservation
• Communicate with you about your request via phone, SMS, and email
• Verify your identity and driver's license
• Process payments, including the $30 reservation deposit
• Coordinate vehicle pickup or delivery
• Maintain records for billing, accounting, and tax purposes
• Respond to customer service inquiries
• Comply with legal obligations and protect against fraud
• Improve our website, services, and customer experience

4. SMS & Phone Communications (TCPA Compliance)

By providing your phone number and checking the SMS opt-in box on our forms, you provide your express written consent to receive recurring SMS messages from Swift Car Rental & Towing at the phone number provided. Messages may include reservation confirmations, availability updates, pickup reminders, and rental-related notifications. This consent is given in compliance with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC carrier requirements.

Message frequency varies (typically 1–5 messages per rental). Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP. Carriers are not liable for delayed or undelivered messages. Your phone number will not be sold or shared with third parties for marketing purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business, such as payment processors, CRM platforms, and cloud storage providers. These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of Swift Car Rental & Towing, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.
• Law Enforcement: We may share driver's license information and rental records with law enforcement agencies in connection with investigations of theft, fraud, or unauthorized vehicle use.

6. Driver's License Data & Sensitive Information

Images of your driver's license (front and back) are collected to verify your identity and eligibility to rent a vehicle. This information is considered sensitive. We store these images securely and limit access to authorized Swift Car Rental & Towing personnel only. Driver's license images are retained for the duration necessary to complete the rental process and for a reasonable period thereafter for record-keeping and dispute resolution purposes, after which they are deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure cloud storage, restricted access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records and driver's license data are typically retained for a period consistent with Indiana state record-keeping requirements and industry standards. You may request deletion of your personal information, subject to legal retention requirements.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal exceptions.
• Opt-Out: Unsubscribe from marketing communications or opt out of SMS messages by replying STOP.
• Non-Discrimination: Exercise your privacy rights without being discriminated against.

To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond to your request within 30 days, as required by applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have collected information from a child in error, please contact us immediately.

11. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can configure your browser to refuse cookies, but some features of our website may not function properly without them. We do not use cookies to sell your data to third-party advertisers.

12. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps for directions. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, but we respect your privacy choices and limit the personal information we collect as described in this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Material changes will be communicated via email or SMS if you have provided your contact information.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: